Refunds

Last updated: November 5, 2026

No payment is taken on this website. Since nothing is charged here, nothing sent through this page can need a refund. What follows covers money paid to us later, directly, and is published ahead of time so the rules are known first.

Deposits paid in advance

If you cancel before we have begun, any deposit paid to secure the order or booking comes back in full, within 10 business days of a written request, to the originating account.

Once work has started

When work is already under way, the refund is the part not yet spent on materials or labour, with the deduction itemised in writing before payment.

If we fail to deliver

Should we be unable to deliver what was agreed for a reason on our side, everything you paid is returned in full, without deduction or fee.

How to ask

Email contact@carlossilvausa.online quoting the order reference; we confirm on the same business day and give you the refund date.